ALL SALES ARE FINAL. Expect delays during Covid-19 pandemic with shipping carriers
Your patience is appreciated. After placing your order, you will receive an email confirming your order providing shipping information provided by the SHOP app.
Your order will generally ship 2-4 weeks on made-to-order items (we do our best to get them out sooner). All items are made-to-order excluding live sale pieces and one of a kind items. Rest assured your package is in our system and will be heading your way soon. If it's been over five weeks feel free to contact us. byVINNIK is a very small team. We do our best to respond in a timely manner (72 hours) during business hours Monday-Friday.
Items are sent as they are made so orders may ship separately.
If the package is undeliverable due to missing or incomplete information, the cost of re-sending the package will be invoiced to the customer.
byVINNIK is not responsible for packages lost or stolen.
Stolen packages are a major issue and we recommend using a safe and secure delivery location when checking out. If you have an issue with lost or stolen package, please contact USPS or UPS. Once packages are dropped off with postal carriers, we assume NO liability. You can file a claim directly with them using your provided tracking and order numbers. We highly recommend purchasing insurance on packages!
Please refer ALL customer service including shipping inquiries to support@byVINNIK.com as we do not handle customer care via social media.
International orders are unavailable for returns or exchanges. Please be aware that packages are taking longer than normal to arrive to their final destination due to Covid19. It is typical for tracking to become unavailable on First Class International through USPS once they leave the United States of America. We suggest upgrading your shipping on International (excluding Canada) or using UPS for international shipments. USPS and UPS have adjusted information regarding all shipping posted on their respective websites during the pandemic.
- Customs and Taxes
Your order may be subject to customs fees or taxes which are levied once a shipment reaches your particular country. Please contact your customs office for a specific amount and percentage breakdown.
CANCELLATIONS & RETURNS
byVINNIK prides itself on slow fashion with quality products made to order in Los Angeles. To continue our mission of minimal waste, a concentration on high quality clothing and due to Covid-19, ALL SALES ARE FINAL.
Please note that orders cannot be cancelled.
Only one discount code can be used per order at the time of purchase.
If there is a defect or problem with your order, please contact us within 72 hours of receiving the item at firstname.lastname@example.org. Once you have confirmation from our team, please return your item promptly within 72 hours. If an item cannot be replaced, store credit will be issued. For damage by shipping carriers, we will refer you to file a claim on their website.
We will attempt to combine separate Ship Now orders if they are placed within a few hours of each other, meet weight requirements and/or are under the insurance threshold with our shipping carriers to be covered at our sole discretion. We will NOT refund for combining orders if we do not catch the separate orders in time, they are part of live sales, or they are placed separately to take advantage of promotions. Orders will NOT be combined if placed with different shipping methods.
THURSDAY LIVE SALE POLICIES
Invoices will be sent via Facebook messenger by midnight following the sale. If we did not send your invoice (mistakes happen as we are manually invoicing), please contact us. All invoices must be paid by Friday at 12PM PST or the next day following a live sale. They may be subject to a 10% late fee if payment is not made on time. Due to the nature of the live sales, we cannot combine multiple orders. Once you claim an item you are responsible for paying for it. We do not allow changes to orders. You will always appear first due to the algorithm but, the "winner" of an item is determined by our appointed staff watching the show on their screen. Website orders and live sale items cannot be combined.