Store Policies (Return, Shipping, Live Sales & Refund)

RETURN POLICY

Due to the handmade small batch/limited edition nature of our products, we are unable to offer refunds through byVINNIK.com. Some exchanges may be possible and are subject to a restocking fee. No items will be accepted without a qualifying Return Authorization Number.

Please contact us at support@byvinnik.com for any questions or concerns prior to purchasing.

 

SHIPPING POLICY

After placing your order, you will receive an email confirming your order providing shipping information provided by the SHOP app.

All domestic orders are processed and shipped within 7 business days on ready-to-wear items. All stocked items ship within 5 business days. Made-to-Order, customized and pre-sale will generally ship within 4 weeks (we do our best to get them out sooner). If it's been over five weeks feel free to contact us via email at support@byVINNIK.com. byVINNIK is a very small team. We do our best to respond in a timely manner (72 hours) during business hours Monday-Friday. 

Items are sent as they are made and may come from different locations so, orders may ship separately. 

 

UNVERIFIABLE ADDRESSES

Should we have problems verifying your address using the USPS or UPS tracking system, your order processing may be delayed.  Please use the same formatting that the USPS uses when delivering your mail.  Include apartment or suite numbers and always make sure you are using the correct zip code and city. Please contact us at support@byvinnik.com for any questions or concerns.

 

RETURN TO SENDER 

If the package is undeliverable due to missing or incomplete information, the cost of re-sending the package will be invoiced to the customer. Any items returned that have not been paid for will be donated after 10 business days.

 

 

TRACKING SHOWS DELIVERED BUT, I DON'T HAVE MY ORDER

byVINNIK is not responsible for packages lost or stolen. Stolen packages are a major issue and we recommend using a safe and secure delivery location when checking out. If you have an issue with lost or stolen package, please contact support@byvinnik.com for instructions on filing a claim with shipping providers. We recommend purchasing additional insurance through ROUTE at checkout to ensure you will receive your money back or cost of a replacement is covered. byVINNIK will not replace UPS/USPS confirmed package(s) delivery.

 

INTERNATIONAL SHIPPING

International orders are unavailable for returns or exchanges. We suggest upgrading your shipping on International (excluding Canada) or using UPS for international shipments. USPS and UPS have adjusted information regarding all shipping posted on their respective websites. Your order may be subject to customs fees or taxes which are levied once a shipment reaches your particular country. Please contact your customs office for a specific amount and percentage breakdown.

 

CANCELLATIONS/ORDER CHANGES

We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it.

 

DEFECTS/ISSUE WITH ORDER

If there is a defect or problem with your order, please contact us within 72 hours of receiving the item at support@byvinnik.com. Once you have confirmation from our team, please return your item promptly within 72 hours. If an item cannot be replaced, store credit will be issued. For damage by shipping carriers, we will refer you to file a claim if your package was sent with ROUTE insurance. Please refer to live sale policies for merchandise sold during the weekly shows. Samples are sold "AS IS" and all sales are final.

 

CUSTOMIZATIONS & ALTERATIONS 

We try to design with a variety of body types and heights in mind. Our designs are easy and affordable to alter by most local tailors and professional alteration services. Please contact us at support@byvinnik.com with any questions or clarification. We answer Monday-Friday during business hours. We offer in-house simple alterations on many designs including standard hemming and splits as add-on charge. Please contact for quote.

 

PROMOTIONS AND PRICING POLICY

byVINNIK will intermittently offer date-and-time-bound discounts in the following promotions (but not limited to) flash sales, holiday sales, and End of Season sales.

The promotions are subject to exclusions, namely bestsellers and merchandise sold at our retailers, unless stated otherwise.

Price Adjustment or Price Matching? Unfortunately, we do not offer price adjustments, price matching, or promotion adjustments. Purchases made prior to the start date of promotional periods are not eligible for price adjustments and promotional offers. Discount codes and sales pricing may not be applied retroactively to previous purchases or existing open orders.

byVINNIK aims to ensure the accuracy of pricing across all our channels. Despite our efforts, pricing errors may still occur. If you have any questions about a price displayed and/or offered at checkout, please email support@byvinnik.com

Discounts

All valid promotional or discount codes must be applied at checkout.

Only one promotional or discount code can be used per order. Please note that our promotional or discount codes may be country-specific and oftentimes are single-use codes per customer. 

COMBINED SHIPPING

At this time, we are unable to combine shipping on orders placed at different times. We appreciate your understanding. 

LIVE SALE POLICIES

Invoices will be sent via direct message from @byVINNIK with a link to review your order and complete payment within 90 minutes concluding a sale. You are responsible for paying your order within 3 hours or your invoice may incur a $10 late fee for our courier service, holding merchandise and/or storage. We do not hold items beyond 24 hours.

Please review your order and contact support@byVINNIK.com if there are any issues. Legally, we cannot handle support via social media platforms.

Once you claim an item, you are responsible for paying for it. We do not allow changes to orders, cancellations or swaps. If you do not pay for all items you’ve claimed, we may prevent your future participation in live sales. Your name will always appear first due to the algorithm but, the "winner" of an item is determined by our appointed staff watching the sale from their screen. 

All merchandise is sold "As is" as we often include samples and one off pieces before entering into full production. We do our best to QC every garment and disclose imperfections and minor flaws.

Due to the nature of live sales, we cannot combine multiple orders. 

Pre-Sale/Waitlist items are not guaranteed. In the event we are unable to make or source an additional item; you will receive store credit that can be used on any item on the website or in a future live sale format. 

For “reserved” items, please make sure to select the proper variant with your name and any reflected sale price. We do offer refunds on any item that the wrong variant is purchased. We do not offer refunds on this merchandise as discounts are generally offered during these sales.

You may not use any promotional codes on live sale reserved items.

All sales final.

 

*Authentic byVINNIK® clothing is available in our Official store, wolfandbadger.com, and our official licensed retailers. Here at byVINNIK, we're committed to combat the unauthorized production and sale of our merchandise. Counterfeit merchandise deceives consumers and deprives them of the world-renowned byVINNIK quality that our brand ensures. Since counterfeit merchandise does not undergo our rigorous inspection and testing processes, it does not meet our high standards. To combat counterfeiters, byVINNIK aggressively enforces all legal protections in conjunction with law enforcement offices and pursues both criminal and civil legal actions when necessary.*

 

 

UPDATED DECEMBER 2023.