RETURN POLICY

Due to the handmade small batch/limited edition nature of our products, we are unable to offer refunds through byVINNIK.com. Some exchanges may be possible and are subject to a restocking fee. No items will be accepted without a qualifying Return Authorization Number.

Please contact us at support@byvinnik.com for any questions or concerns prior to purchasing.

 

SHIPPING POLICY

After placing your order, you will receive an email confirming your order providing shipping information provided by the SHOP app.

All domestic orders are processed and shipped within 7 business days on ready-to-wear items. All stocked items ship within 5 business days. Made-to-Order, customized and pre-sale will generally ship within 4 weeks (we do our best to get them out sooner). If it's been over five weeks feel free to contact us via email at support@byVINNIK.com. byVINNIK is a very small team. We do our best to respond in a timely manner (72 hours) during business hours Monday-Friday. 

Items are sent as they are made and may come from different locations so, orders may ship separately. 

 

UNVERIFIABLE ADDRESSES

 

Should we have problems verifying your address using the USPS or UPS tracking system, your order processing may be delayed.  Please use the same formatting that the USPS uses when delivering your mail.  Include apartment or suite numbers and always make sure you are using the correct zip code and city. Please contact us at support@byvinnik.com for any questions or concerns.

 

 

RETURN TO SENDER 

If the package is undeliverable due to missing or incomplete information, the cost of re-sending the package will be invoiced to the customer. Any items returned that have not been paid for will be donated after 10 business days.

 

 

TRACKING SHOWS DELIVERED BUT, I DON'T HAVE MY ORDER

 

byVINNIK is not responsible for packages lost or stolen. Stolen packages are a major issue and we recommend using a safe and secure delivery location when checking out. If you have an issue with lost or stolen package, please contact support@byvinnik.com for instructions on filing a claim with shipping providers. We recommend purchasing additional insurance through ROUTE at checkout to ensure you will receive your money back or cost of a replacement is covered. byVINNIK will not replace UPS/USPS confirmed package(s) delivery.

 

INTERNATIONAL SHIPPING

International orders are unavailable for returns or exchanges. We suggest upgrading your shipping on International (excluding Canada) or using UPS for international shipments. USPS and UPS have adjusted information regarding all shipping posted on their respective websites. Your order may be subject to customs fees or taxes which are levied once a shipment reaches your particular country. Please contact your customs office for a specific amount and percentage breakdown.

 

CANCELLATIONS/ORDER CHANGES

 

We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it.

 

DEFECTS/ISSUE WITH ORDER

 

If there is a defect or problem with your order, please contact us within 72 hours of receiving the item at support@byvinnik.com. Once you have confirmation from our team, please return your item promptly within 72 hours. If an item cannot be replaced, store credit will be issued. For damage by shipping carriers, we will refer you to file a claim if your package was sent with ROUTE insurance. Please refer to live sale policies for merchandise sold during the weekly shows. Samples are sold "AS IS" and all sales are final.

 

CUSTOMIZATIONS & ALTERATIONS 

We try to design with a variety of body types and heights in mind. Our pieces are easy and affordable to alter by most local tailors and professional alteration services. Please contact us at support@byvinnik.com with any questions or clarification. We answer Monday-Friday during business hours. We offer in-house simple alterations on many designs including standard hemming and splits as add-on charge. Please contact for quote. Any altered, modified or custom pieces are FINAL SALE.

 

PROMOTIONS AND PRICING POLICY

byVINNIK will intermittently offer date-and-time-bound discounts in the following promotions (but not limited to) flash sales, holiday sales, and End of Season sales.

The promotions are subject to exclusions, namely bestsellers and merchandise sold at our retailers, unless stated otherwise.

Price Adjustment or Price Matching? Unfortunately, we do not offer price adjustments, price matching, or promotion adjustments. Purchases made prior to the start date of promotional periods are not eligible for price adjustments and promotional offers. Discount codes and sales pricing may not be applied retroactively to previous purchases or existing open orders.

byVINNIK aims to ensure the accuracy of pricing across all our channels. Despite our efforts, pricing errors may still occur. If you have any questions about a price displayed and/or offered at checkout, please email support@byvinnik.com

Discounts

All valid promotional or discount codes must be applied at checkout.

Only one promotional or discount code can be used per order. Please note that our promotional or discount codes may be country-specific and oftentimes are single-use codes per customer. 

COMBINED SHIPPING

We are unable to combine shipping on orders placed at different times. We appreciate your understanding. 

LIVE SALE POLICIES

Reserved variants will be available shortly after the live sale concludes. To locate your claimed items, search your name on either our website or the byVINNIK App. Please add all items to your cart, review your order carefully, and complete payment within 90 minutes of the sale ending.

You are responsible for completing payment within 3 hours of claiming your items. Orders not paid within this window may incur a $10 late fee for courier services, merchandise holding, and/or storage. We do not hold items beyond 24 hours.

Please review your order and contact support@byVINNIK.com with any issues.

For legal reasons, we cannot provide support through social media platforms.

Once you claim an item, you are responsible for purchasing it. We do not allow order changes, cancellations, or swaps. Unpaid claims may result in restricted participation in future live sales. Your name may appear first due to platform algorithms; however, the official winner of each item is determined by our appointed staff monitoring the sale.

All merchandise is sold “as is.” Live sales often include samples and one-of-a-kind pieces prior to full production. We do our best to quality-check each garment and disclose any imperfections or minor flaws.

Due to the nature of live sales, we cannot combine multiple orders.

Pre-sale and waitlist items are not guaranteed. If we are unable to produce or source an additional item, you will receive store credit, which may be used toward any item on the website or in a future live sale.

For “Reserved” items, please ensure you select the correct variant with your name and any reflected sale price. If the wrong variant is purchased, we will correct it with store credit.

Promotional codes may not be used on live sale reserved items.

All sales are final. Absolutely no refunds.

 

*Authentic byVINNIK® clothing is available in our Official store, wolfandbadger.com, and our official licensed retailers. Here at byVINNIK, we're committed to combat the unauthorized production and sale of our merchandise. Counterfeit merchandise deceives consumers and deprives them of the world-renowned byVINNIK quality that our brand ensures. Since counterfeit merchandise does not undergo our rigorous inspection and testing processes, it does not meet our high standards. To combat counterfeiters, byVINNIK aggressively enforces all legal protections in conjunction with law enforcement offices and pursues both criminal and civil legal actions when necessary.*

 

 

UPDATED NOVEMBER 1, 2024.