DURING THE COVID-19 PANDEMIC SHIPPING ON ALL MADE TO ORDER ITEMS MAY BE DELAYED
Your patience is appreciated. You should receive an email with a tracking number once your package has been shipped. Rest assured your package is in our system and will be heading your way soon! If it's been over four weeks feel free to contact us. byVINNIK is a very small team and it might take up to 72 hours during high volume times to hear back from the team, but rest assured you will definitely hear back. Someone from our team will reach out during business hours Monday-Friday to help you!
Items are sent as they are made so orders often are shipped separately.
If the package is undeliverable because of missing or incomplete information cost of resending package will be invoiced to the customer.
Once your package leaves, you will be sent USPS tracking information to show an item's location. byVINNIK is not responsible for packages lost or stolen. Stolen packages are a major issue and we recommend using a safe and secure delivery location when checking out. If you have an issue with lost or stolen package, please contact USPS. Once packages are dropped off with postal carriers, we assume no liability. You can file a claim directly on the USPS or other Postal Carrier Service websites using your tracking number provided.
International orders are unavailable for returns or exchanges. Please be aware that packages are taking longer than normal to arrive to their final destination. It is typical for tracking to become unavailable on First Class International through USPS once they leave the United States of America. We suggest upgrading your shipping on International (excluding Canada) or using UPS for international shipments. USPS and UPS have adjusted information regarding all shipping posted on their respective websites during the pandemic.
- Customs and Taxes
Your order may be subject to customs fees or taxes which are levied once a shipment reaches your particular country. Please contact your customs office for a specific amount and percentage breakdown.
CANCELLATIONS & RETURNS
by VINNIK prides itself on slow fashion with quality products made to order in Los Angeles. To continue our mission of minimal waste and a concentration on high quality clothing we offer a return for store credit only with a 10% restocking fee. Exchanges must be sent within 7 days of receipt of the product in order to receive store credit. Credit cannot be applied towards future sales and/or promotions. Please note Sale Items, Heroine Opera Coats, Headwear, Terzetto Dresses, Pants & Custom Designs may not be exchanged. Masks are not eligible for exchange or refunds.
Please note that orders cannot be cancelled.
Only one discount code can be used per order.
You are responsible for shipping your items back and future shipping costs.
If you have a problem with your order please reach out within seven days of receiving the order with photos attached and send to firstname.lastname@example.org and someone will get back to you Monday-Friday to help you!
To be eligible for a return, your item must be unused, unworn and in the same condition that you received it. It must also be in the original packaging with priority tracking information provided to byVINNIK.