Store Policies (Return, Shipping, Live Sales & Refund)


EFFECTIVE , March 15, 2020, we will no longer allow return or exchanges.  We thank you for your understanding regarding this matter. In an effort to keep our current policy, please read the product description to ensure you are ordering the correct size. Please contact us at for any questions or concerns prior to purchasing.





After placing your order, you will receive an email confirming your order providing shipping information provided by the SHOP app.

All domestic orders are processed and shipped within 7 business days on ready-to-wear items. All stocked items ship within 5 business days. Made-to-Order, customized and pre-sale will generally ship within 4 weeks (we do our best to get them out sooner). If it's been over five weeks feel free to contact us via email at byVINNIK is a very small team. We do our best to respond in a timely manner (72 hours) during business hours Monday-Friday. 

Items are sent as they are made and may come from different locations so, orders may ship separately. 



Should we have problems verifying your address using the USPS or UPS tracking system, your order processing may be delayed.  Please use the same formatting that the USPS uses when delivering your mail.  Include apartment or suite numbers and always make sure you are using the correct zip code and city. Please contact us at for any questions or concerns.



If the package is undeliverable due to missing or incomplete information, the cost of re-sending the package will be invoiced to the customer. Any items returned that have not been paid for will be donated after 10 business days.




byVINNIK is not responsible for packages lost or stolen. Stolen packages are a major issue and we recommend using a safe and secure delivery location when checking out. If you have an issue with lost or stolen package, please contact for instructions on filing a claim with shipping providers. We recommend purchasing additional insurance through ROUTE at checkout to ensure you will receive your money back or cost of a replacement is covered. byVINNIK will not replace UPS/USPS confirmed package(s) delivery.



International orders are unavailable for returns or exchanges. We suggest upgrading your shipping on International (excluding Canada) or using UPS for international shipments. USPS and UPS have adjusted information regarding all shipping posted on their respective websites. Your order may be subject to customs fees or taxes which are levied once a shipment reaches your particular country. Please contact your customs office for a specific amount and percentage breakdown.



We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it.



If there is a defect or problem with your order, please contact us within 72 hours of receiving the item at Once you have confirmation from our team, please return your item promptly within 72 hours. If an item cannot be replaced, store credit will be issued. For damage by shipping carriers, we will refer you to file a claim if your package was sent with ROUTE insurance. Please refer to live sale policies for merchandise sold during the weekly shows.



We try to design with a variety of body types and heights in mind. We do not offer custom clothing. Our designs are easy and affordable to alter by most tailors and professional alteration services. Please contact us at with any questions or clarification. We answer Monday-Friday during business hours. We do offer simple alterations on many designs including standard hemming and splits as add-on charge. Please contact for quote.



At this time, we are unable to combine shipping on orders placed at different times. We appreciate your understanding. 


Invoices will be sent via direct message from @byVINNIK with a link to review your order and complete payment within 90 minutes concluding a sale. You are responsible for paying your order within 3 hours or your invoice may incur a $10 late fee for our courier service, holding merchandise and/or storage. We do not hold items beyond 24 hours.

Please review your order and contact if there are any issues. Legally, we cannot handle support via social media platforms.

Once you claim an item, you are responsible for paying for it. We do not allow changes to orders, cancellations or swaps. If you do not pay for all items you’ve claimed, we may prevent your future participation in live sales. Your name will always appear first due to the algorithm but, the "winner" of an item is determined by our appointed staff watching the sale from their screen. 

All merchandise is sold "As is" as we often include samples and one off pieces before entering into full production. We do our best to QC every garment and disclose imperfections and minor flaws.

Due to the nature of live sales, we cannot combine multiple orders. 

Pre-Sale/Waitlist items are not guaranteed. In the event we are unable to make or source an additional item; you will receive store credit that can be used on any item on the website or in a future live sale format. 

For “reserved” items, please make sure to select the proper variant with your name and any reflected sale price. We do offer refunds on any item that the wrong variant is purchased. We do not offer refunds on this merchandise as discounts are generally offered during these sales.

You may not use any promotional codes on live sale reserved items.

All sales final.


*Authentic byVINNIK® clothing is available in our Official store,, and our official licensed retailers. Here at byVINNIK, we're committed to combat the unauthorized production and sale of our merchandise. Counterfeit merchandise deceives consumers and deprives them of the world-renowned byVINNIK quality that our brand ensures. Since counterfeit merchandise does not undergo our rigorous inspection and testing processes, it does not meet our high standards. To combat counterfeiters, byVINNIK aggressively enforces all legal protections in conjunction with law enforcement offices and pursues both criminal and civil legal actions when necessary.*