Please note that due to COVID-19, we have implemented the following Return and Exchange policy. Effective, March 15, 2020, we will no longer allow return or exchanges to ensure quality health and safety of our customers and staff. We thank you for your understanding regarding this matter. In an effort to keep our current policy, please read the product description to ensure you are ordering the correct size. Please contact us at firstname.lastname@example.org for any questions or concerns prior to purchasing.
ALL SALES ARE FINAL
After placing your order, you will receive an email confirming your order providing shipping information provided by the SHOP app.
All domestic orders are processed and shipped within 10 business days. However, due to COVID-19 safety precautions in our warehouse, orders may take an additional 5 to 10 business days to ship.
Your order will generally ship within 4 weeks (we do our best to get them out sooner) on made-to-order or pre-sale items. If it's been over five weeks feel free to contact us via email at support@byVINNIK.com. byVINNIK is a very small team. We do our best to respond in a timely manner (72 hours) during business hours Monday-Friday.
Items are sent as they are made so, orders may ship separately.
Should we have problems verifying your address using the USPS or UPS tracking system, your order processing may be delayed. Please use the same formatting that the USPS uses when delivering your mail. Include apartment or suite numbers and always make sure you are using the correct zip code and city. Please contact us at email@example.com for any questions or concerns.
RETURN TO SENDER
If the package is undeliverable due to missing or incomplete information, the cost of re-sending the package will be invoiced to the customer.
TRACKING SHOWS DELIVERED BUT, I DON'T HAVE MY ORDER
byVINNIK is not responsible for packages lost or stolen. Stolen packages are a major issue and we recommend using a safe and secure delivery location when checking out. If you have an issue with lost or stolen package, please contact firstname.lastname@example.org for instructions on filing a claim with shipping providers. We recommend purchasing additional insurance through ROUTE at checkout to ensure you will receive your money back or cost of a replacement is covered. byVINNIK will not replace UPS/USPS confirmed package(s) delivery.
International orders are unavailable for returns or exchanges. Please be aware, packages are taking longer than normal to arrive to their final destination due to Covid19. It is typical for tracking to become unavailable on First Class International through USPS once they leave the United States of America. We suggest upgrading your shipping on International (excluding Canada) or using UPS for international shipments. USPS and UPS have adjusted information regarding all shipping posted on their respective websites during the pandemic. Your order may be subject to customs fees or taxes which are levied once a shipment reaches your particular country. Please contact your customs office for a specific amount and percentage breakdown.
We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it.
DEFECTS/ISSUE WITH ORDER
If there is a defect or problem with your order, please contact us within 72 hours of receiving the item at email@example.com. Once you have confirmation from our team, please return your item promptly within 72 hours. If an item cannot be replaced, store credit will be issued. For damage by shipping carriers, we will refer you to file a claim if your package was sent with ROUTE insurance. Please refer to live sale policies for merchandise sold during the weekly shows.
CUSTOMIZATIONS & ALTERATIONS
We try to design with a variety of body types and heights in mind. We do not offer custom clothing. Our designs are easy and affordable to alter by most tailors and professional alteration services. Please contact us at firstname.lastname@example.org with any questions or clarification. We answer Monday-Friday during business hours.
At this time, we are unable to combine shipping on orders placed at different times. We appreciate your understanding.
FACEBOOK SALE POLICIES
Invoices will be sent via Facebook messenger through our "Betty byVINNIK" account within 3 hours of the sale conclusion. If we did not send your invoice (mistakes happen as we are manually invoicing) or there is a mistake with your invoice, please contact us by emailing email@example.com immediately as we do not handle support through social media platforms.
All invoices must be paid by Friday at 12PM PST or the day following a live sale. Invoices paid late are subject to a $10 late fee to cover storage and/or courier costs.
Once you claim an item, you are responsible for paying for it. We do not allow changes to orders or swaps. You will always appear first due to the algorithm but, the "winner" of an item is determined by our appointed staff watching the show on their screen through our "Betty byVINNIK" account.
Pre-Sale items are not guaranteed. In the event we are unable to make an additional item; you will receive store credit that can be used on any item on the website or in a future live sale format.
All merchandise is sold "As is" as we often include samples and one off pieces before entering into full production. We do our best to QC every garment and disclose imperfections.
Due to the nature of the live sales, we cannot combine multiple orders once they are paid.
INSTAGRAM LIVE SALE POLICIES
Invoices will be sent via direct message from @byVINNIK with a link to review your order and complete payment within 90 minutes concluding a sale. You are responsible for paying your order within 3 hours or your invoice may incur a $10 late fee for our courier service and/or storage.
Please review your order and contact support@byVINNIK.com if there are any issues. Legally, we cannot handle support via social media platforms.
Once you claim an item, you are responsible for paying for it. We do not allow changes to orders or swaps. Your name will always appear first due to the algorithm but, the "winner" of an item is determined by our appointed staff watching the sale from their screen.
All merchandise is sold "As is" as we often include samples and one off pieces before entering into full production. We do our best to QC every garment and disclose imperfections and minor flaws.
Due to the nature of live sales, we cannot combine multiple orders.
UPDATED JANUARY 4, 2022.