DURING THE COVID-19 PANDEMIC SHIPPING ON ALL MADE TO ORDER ITEMS MAY BE DELAYED
Your patience is appreciated. After placing your order, you will receive an email confirming your order providing shipping information provided by the SHOP app.
Your order will generally ship 2 weeks on made-to-order items (we do our best to get them out sooner). Rest assured your package is in our system and will be heading your way soon. If it's been over four weeks feel free to contact us. byVINNIK is a very small team. We do our best to respond in a timely manner during business hours Monday-Friday.
Items are sent as they are made so orders may ship separately.
If the package is undeliverable due to missing or incomplete information, the cost of resending the package will be invoiced to the customer.
byVINNIK is not responsible for packages lost or stolen.
Stolen packages are a major issue and we recommend using a safe and secure delivery location when checking out. If you have an issue with lost or stolen package, please contact USPS or UPS. Once packages are dropped off with postal carriers, we assume NO liability. You can file a claim directly with them using your provided tracking and order numbers. We highly recommend purchasing insurance on packages!
Please refer ALL customer service including shipping inquiries to support@byVINNIK.com as we do not handle customer care via social media.
International orders are unavailable for returns or exchanges. Please be aware that packages are taking longer than normal to arrive to their final destination due to Covid19. It is typical for tracking to become unavailable on First Class International through USPS once they leave the United States of America. We suggest upgrading your shipping on International (excluding Canada) or using UPS for international shipments. USPS and UPS have adjusted information regarding all shipping posted on their respective websites during the pandemic.
- Customs and Taxes
Your order may be subject to customs fees or taxes which are levied once a shipment reaches your particular country. Please contact your customs office for a specific amount and percentage breakdown.
CANCELLATIONS & RETURNS
by VINNIK prides itself on slow fashion with quality products made to order in Los Angeles. To continue our mission of minimal waste, a concentration on high quality clothing and due to Covid-19, ALL SALES ARE FINAL.
Please note that orders cannot be cancelled.
Only one discount code can be used per order.
You are responsible for shipping your items back and future shipping costs.
We will attempt to combine separate Ship Now orders if they are placed within a few hours of each other, meet weight requirements and/or are under the insurance threshold with our shipping carriers to be covered at our sole discretion. We will NOT refund for combining orders if we do not catch the separate orders in time or they are placed separately to take advantage of promotions. Orders will NOT be combined if placed with different shipping methods.